{ "item_title" : "Front Office", "item_author" : [" P. Abbott", "S. Lewry "], "item_description" : "Designed for all students of hospitality and tourism management, the second edition of this best selling text gives a modern approach to front office operations and management using realistic scenarios set in the hotel environment Key features of this essential text: - user-friendly style of writing and accessible page layout enables students to use it as a reference book as well as a textbook- updated in the light of recent developments such as global distribution systems and the internet- greater focus on increasing yield and expansion of vital management aspects such as staffing and equipment- additional extended, practical exercise material.Front Office reflects the importance of different features of the receptionist's work and is divided into four main sections: - Procedural aspects- Dealing with people- Increasing yield- Management aspectsFront Office is ideal for GNVQ/ BTEC students, those taking the professional exams of the HCIMA, and for undergraduates and postgraduates studying hospitality and tourism management and all relevant executive courses.", "item_img_path" : "https://covers3.booksamillion.com/covers/bam/1/13/813/081/1138130818_b.jpg", "price_data" : { "retail_price" : "233.99", "online_price" : "233.99", "our_price" : "233.99", "club_price" : "233.99", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : "" } }

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