{ "item_title" : "Game On 2nd Edition", "item_author" : [" Blair Stevenson "], "item_description" : "Under pressure to lift employee engagement and performance?If employee engagement and performance aren't where you need them to be in your contact centres, you'll benefit from creating a world-class coaching culture. With one in place, your team leaders will boost engagement and deliver the results you're seeking.Game On is a business parable that shows you how to make this change, leveraging behavioural science principles.The story reflects the know-how we've developed from improving customer experience, productivity and sales performance in the contact centres and retail networks of more than 53 large organisations.Some of the things you'll discover in Game On include:How to win: the High-Performance behaviours that create successHow to coach: the six High-Performance Coaching techniques team leaders need to useWhen to coach: the Coaching Rhythm team leaders need to follow to maximise performance.", "item_img_path" : "https://covers4.booksamillion.com/covers/bam/1/92/255/337/1922553379_b.jpg", "price_data" : { "retail_price" : "17.50", "online_price" : "17.50", "our_price" : "17.50", "club_price" : "17.50", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : "" } }

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