{ "item_title" : "Getting Started with Evaluation", "item_author" : [" Peter Hernon", "Robert E. Dugan", "Joseph R. Matthews "], "item_description" : "Everyone agrees that evaluation of library services is essential, but without a background in research it can be a challenge to apply abstract concepts such as strategic planning, evidence-based decision making, and accountability to real-world situations. Finally library managers have a workbook to help them master key concepts of service quality assessment, offering directed exercises and worksheets to guide them. Firmly rooted in practical application, this book *Presents an overview of evaluation and the types of metrics, linking them to strategic planning and infrastructure *Examines qualitative versus quantitative measures *Shows how go decide which metrics are relevant to one's own institution, covering benchmarking, best practices, peer group filters, and those metrics that offer a high return on investment *Includes pointers for launching and maintaining successful library evaluation through flexibility and smart delegation among library staff *Offers advice on marshalling data to effectively communicate the value and impact of a library and its services, no matter the audience", "item_img_path" : "https://covers1.booksamillion.com/covers/bam/0/83/891/195/0838911951_b.jpg", "price_data" : { "retail_price" : "65.00", "online_price" : "65.00", "our_price" : "65.00", "club_price" : "65.00", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : "" } }

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