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Good Services|Louise Downe

Good Services : How to Design Services That Work

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Overview

Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a "good" service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a "good" and "bad" service and describing the common elements within all services that mean they either work for users or don't. A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.

Details

  • ISBN-13: 9789063695439
  • ISBN-10: 9063695438
  • Publisher: Bis Publishers
  • Publish Date: March 2020
  • Dimensions: 7.6 x 5.1 x 0.7 inches
  • Shipping Weight: 0.75 pounds
  • Page Count: 192

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