{
"item_title" : "Good Services",
"item_author" : [" Louise Downe "],
"item_description" : "Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a good service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a good and bad service and describing the common elements within all services that mean they either work for users or don't. A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.",
"item_img_path" : "https://covers4.booksamillion.com/covers/bam/9/06/369/543/9063695438_b.jpg",
"price_data" : {
"retail_price" : "23.00", "online_price" : "23.00", "our_price" : "23.00", "club_price" : "23.00", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : ""
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Overview
Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a "good" service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a "good" and "bad" service and describing the common elements within all services that mean they either work for users or don't. A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.
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Details
- ISBN-13: 9789063695439
- ISBN-10: 9063695438
- Publisher: Bis Publishers
- Publish Date: March 2020
- Dimensions: 7.6 x 5.1 x 0.7 inches
- Shipping Weight: 0.75 pounds
- Page Count: 192
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