{ "item_title" : "Happy R.A.V.I.N.G. Customers!", "item_author" : [" Carol Buehrens "], "item_description" : "... Any Company who really knows that Customer Experience drives profit must read this book... - Teresa Laraba, Senior Vice President Customers, Southwest Airlines... Carol provides practical advice that will help businesses, and their people, provide a memorable customer experience... and grow their bottom line... - Tom Feeney, President & CEO, Safelite AutoGlassHappy R.A.V.I.N.G. Customers! by Carol Buehrens, guides you through a six-step process that's key to growing your business. Its 200 pages are packed full of strategic, tactical and practical inspiration. By following Buehrens' advice, you'll learn how to refocus your strategy, goals and your employee culture on what counts, your customers.With her included CX Toolkit, you're provided a wealth of tools and templates, from interviewing techniques to journey mapping, to employee rewards and motivational posters, which you can put to use immediately.To remain profitable in business today, you need more than merely satisfied customers - you want customers who love you and RAVE about your company. If you want a comprehensive guide to start and grow the discipline of Customer Experience at your organization, Happy R.A.V.I.N.G. Customers! is for you.Learn more at the Book Site: happyravingcustomers.com", "item_img_path" : "https://covers1.booksamillion.com/covers/bam/0/99/102/740/099102740X_b.jpg", "price_data" : { "retail_price" : "12.00", "online_price" : "12.00", "our_price" : "12.00", "club_price" : "12.00", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : "" } }

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