{ "item_title" : "Helpdesk Habits", "item_author" : [" Mark Copeman "], "item_description" : "Mark Copeman is a serial entrepreneur and was co-founder of Customer Thermometer, the customer satisfaction tool. He has spent two decades developing customer relationships, building a helpdesk and working with 100's of customer service organisations across the world.During this time, he has discovered the single most important ingredient to delivering exceptional customer service - habit creation and embedding.Mark's formula for success will not only transform how you work, but will also make you a happier and more successful customer service professional.Through his unique framework, he shows you how to create and embed 50 new habits, transforming how you deliver customer service, whether by phone, email or chat.Learn the importance of harnessing habitsDevelop the right attitude towards your roleUnderstand the importance of human customer serviceLearn how to communicate effectivelySee how tiny adjustments in phrasing can win the dayBecome skilled in empathy and rapportBe assured it's OK to have a personalityRead and implement with your team today and turn your helpdesk into a feature, not an overhead.", "item_img_path" : "https://covers4.booksamillion.com/covers/bam/1/72/941/689/1729416896_b.jpg", "price_data" : { "retail_price" : "13.99", "online_price" : "13.99", "our_price" : "13.99", "club_price" : "13.99", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : "" } }

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