{ "item_title" : "The Hospitality Playbook", "item_author" : [" Von Nelson "], "item_description" : "Welcome to The Hospitality Playbook, a guide to navigating the challenges of the hospitality industry through the principles of coaching. Just as a coach develops plays, refines strategies, and motivates the team to work towards victory, leaders in hospitality must do the same to achieve excellence in service. This playbook offers a series of plays designed to address some of the most pressing issues in hospitality, with a particular focus on tackling the turnover problem that has long plagued the industry.", "item_img_path" : "https://covers4.booksamillion.com/covers/bam/9/79/830/017/9798300171223_b.jpg", "price_data" : { "retail_price" : "14.79", "online_price" : "14.79", "our_price" : "14.79", "club_price" : "14.79", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : "" } }

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