{ "item_title" : "Hotel Operations Management", "item_author" : [" David Hayes", "Jack Ninemeier", "Allisha Miller "], "item_description" : "Prepare future hotel general managers to efficiently supervise and run a midsize full-service hotel. Hotel Operations Management provides an up-to-date and comprehensive examination of all aspects of hotel administration from the viewpoint of the hotel general manager. Detailed information addresses the operating departments of a full-service hotel: Human Resources; Controller; The Front Office; Housekeeping; Food and Beverage; Safety and Property Security; Sales and Marketing; Accounting; and Facility Engineering and Maintenance. In-depth discussions highlight the importance of human resources in the labor-intensive hotel industry, franchising and contract management of properties in an ever-decreasing Mom and Pop segment, and hotel management in a global environment. Updated throughout to ensure that readers have the latest information, the Third Edition also includes new case studies, an entirely new chapter on guest services, and new end-of-chapter questions. This accurate book will give prospective hotel managers insight into all of the procedures effective managers use to ensure their hotel 's--and their own--success.", "item_img_path" : "https://covers4.booksamillion.com/covers/bam/0/13/433/762/013433762X_b.jpg", "price_data" : { "retail_price" : "153.32", "online_price" : "153.32", "our_price" : "153.32", "club_price" : "153.32", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : "" } }

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