{ "item_title" : "How to Have Hard Conversations", "item_author" : [" Justine Massy "], "item_description" : "How to speak your truth without burning bridges-even if confrontation terrifies you.In this book communication coach Justine Massy gives you the tools to tackle difficult discussions with calm, confidence, and compassion-whether at work, in your relationships, or with yourself.Inside this practical and empowering guide, you'll discover:A simple 6-part framework for navigating difficult conversations step by stepWhy your brain resists conflict-and how to work with it, not against itPowerful scripts and word-for-word examples for setting boundaries and giving feedbackHow to stay grounded and emotionally regulated during tough talksWhat to say when someone gets defensive, shuts down, or lashes outThe mindset shift that turns fear into clarity and avoidance into actionHow to say no without guilt-and be respected for itHow to communicate assertively without sounding aggressiveThe role of body language, tone, and presence in making your message landWhat to do if the conversation doesn't go as plannedHow to build a culture of open, honest dialogue-in any area of your lifeIf you want to stop avoiding what needs to be said-and start having conversations that actually change things-grab your copy of How to Have Hard Conversations today.", "item_img_path" : "https://covers1.booksamillion.com/covers/bam/9/79/886/908/9798869085504_b.jpg", "price_data" : { "retail_price" : "12.99", "online_price" : "12.99", "our_price" : "12.99", "club_price" : "12.99", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : "" } }

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