{ "item_title" : "How Human Behavior Influences Service Performance", "item_author" : [" John Lok "], "item_description" : " This book is a business psychological teaching book. This book aims to indicate some sample different kinds of client individual psychological emotion challenges to give opions to let these businesses how to solve these psychological challenges and how to attract clients' concerning to feel improvement of service performance. Also, I shall explain how to use psychological methods to predict clients' emotion in order to attract more clients to choose to use these businesses' services . Service businesses include space exploration relative product, natural energy resource product, environment pollution product, road transportation design service, airline fuel product, Disney entertainment service, travel agent service, education service etc. I feel any businesses can keep longer time to grow up if businessmen can know how to use psychological methods to predict their clients' positive emotions. ", "item_img_path" : "https://covers3.booksamillion.com/covers/bam/9/79/888/833/9798888338926_b.jpg", "price_data" : { "retail_price" : "23.99", "online_price" : "23.99", "our_price" : "23.99", "club_price" : "23.99", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : "" } }

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