{
"item_title" : "How to Resolve Conflict Effectively",
"item_author" : [" Melvin L. Silberman", "Freda Hansburg "],
"item_description" : "Too often, in situations of conflict, people seek victory rather than agreement. Resolving conflict successfully means taking a different approach where both parties benefit?creating a win-win situation. How to Resolve Conflict Effectively, Leader's Guide from the popular 60-Minute Active Training Series offers facilitators a ready-made, effective one-hour program that teaches participants the skills they need to successfully resolve conflict and create win-win situations. Specifically, participants will learn how to: Get tension right out on the table Figure out what's bothering the other person Communicate the real, underlying concerns ",
"item_img_path" : "https://covers2.booksamillion.com/covers/bam/0/78/797/351/0787973513_b.jpg",
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"retail_price" : "26.00", "online_price" : "26.00", "our_price" : "26.00", "club_price" : "26.00", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : ""
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How to Resolve Conflict Effectively
Overview
Too often, in situations of conflict, people seek victory rather than agreement. Resolving conflict successfully means taking a different approach where both parties benefit?creating a win-win situation. How to Resolve Conflict Effectively, Leader's Guide from the popular 60-Minute Active Training Series offers facilitators a ready-made, effective one-hour program that teaches participants the skills they need to successfully resolve conflict and create win-win situations. Specifically, participants will learn how to:
- Get tension right out on the table
- Figure out what's bothering the other person
- Communicate the real, underlying concerns
This item is Non-Returnable
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Details
- ISBN-13: 9780787973513
- ISBN-10: 0787973513
- Publisher: Pfeiffer
- Publish Date: December 2004
- Dimensions: 10.81 x 8.42 x 0.13 inches
- Shipping Weight: 0.28 pounds
- Page Count: 18
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