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{ "item_title" : "How to Resolve Conflict Effectively", "item_author" : [" Melvin L. Silberman", "Freda Hansburg "], "item_description" : "Too often, in situations of conflict, people seek victory rather than agreement. Resolving conflict successfully means taking a different approach where both parties benefit?creating a win-win situation. How to Resolve Conflict Effectively, Leader's Guide from the popular 60-Minute Active Training Series offers facilitators a ready-made, effective one-hour program that teaches participants the skills they need to successfully resolve conflict and create win-win situations. Specifically, participants will learn how to: Get tension right out on the table Figure out what's bothering the other person Communicate the real, underlying concerns ", "item_img_path" : "https://covers2.booksamillion.com/covers/bam/0/78/797/351/0787973513_b.jpg", "price_data" : { "retail_price" : "26.00", "online_price" : "26.00", "our_price" : "26.00", "club_price" : "26.00", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : "" } }
How to Resolve Conflict Effectively|Melvin L. Silberman

How to Resolve Conflict Effectively

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Overview

Too often, in situations of conflict, people seek victory rather than agreement. Resolving conflict successfully means taking a different approach where both parties benefit?creating a win-win situation. How to Resolve Conflict Effectively, Leader's Guide from the popular 60-Minute Active Training Series offers facilitators a ready-made, effective one-hour program that teaches participants the skills they need to successfully resolve conflict and create win-win situations. Specifically, participants will learn how to:

  • Get tension right out on the table
  • Figure out what's bothering the other person
  • Communicate the real, underlying concerns

This item is Non-Returnable

Details

  • ISBN-13: 9780787973513
  • ISBN-10: 0787973513
  • Publisher: Pfeiffer
  • Publish Date: December 2004
  • Dimensions: 10.81 x 8.42 x 0.13 inches
  • Shipping Weight: 0.28 pounds
  • Page Count: 18

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