{ "item_title" : "How to Survive the Call Center Life", "item_author" : [" Shantal Brown "], "item_description" : "If you've ever worked in a call center, you already know the truth.The phones never stop ringing.The customers are sometimes wonderful... and sometimes absolutely unhinged.QA is always watching.And somehow the phrase Your call is very important to us becomes both a professional script and a personal coping mechanism.How to Survive the Call Center Life is a hilarious, brutally honest survival guide for anyone who has ever worn a headset and entered the unpredictable world of customer service.Part comedy, part real-world survival manual, this book dives into the daily chaos of call center work and the skills agents develop just to stay sane.Inside you'll discover:- How to survive your first soul-crushing angry caller- The mysterious logic of QA scorecards- The metrics monster and its never-ending demands- The art of sounding cheerful while slowly dying inside- Why your coworkers become your only allies in the apocalypse- Practical techniques for de-escalating furious customers- Stress-management strategies that actually help- The hidden skills that make great agents stand outWhether you're a brand new agent, a seasoned customer service warrior, or a supervisor who understands the battlefield, this book will make you laugh, nod in painful recognition, and maybe even survive your next shift with your sanity intact.If you've ever muted your headset just to scream into the void...This book is for you.", "item_img_path" : "https://covers4.booksamillion.com/covers/bam/9/79/825/163/9798251634419_b.jpg", "price_data" : { "retail_price" : "10.99", "online_price" : "10.99", "our_price" : "10.99", "club_price" : "10.99", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : "" } }

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