{ "item_title" : "How Do We Get There from Here?", "item_author" : [" John Graham", "Ben B. Graham "], "item_description" : "Not all process maps are created equal. A google search on 'process maps' will attest to this. Some maps are better than others. With increasing focus on systems and system development, process-focused improvement is sometimes an afterthought (or just assumed a given with a new or updated system... a dangerous assumption). Higher-level activity box models and conceptual information assets that may suit system development aren't well-suited to process analysis. The items (forms, documents, systems...) that work together in a business process are lost in high-level activities of a single line flow and the value is not clear. The less detail there is in an as-is map, the less direct value it provides. If a map doesn't provide value, then any time spent preparing that map is too much time.", "item_img_path" : "https://covers1.booksamillion.com/covers/bam/1/09/517/636/1095176366_b.jpg", "price_data" : { "retail_price" : "19.95", "online_price" : "19.95", "our_price" : "19.95", "club_price" : "19.95", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : "" } }

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