{ "item_title" : "Improve Interpersonal Skills", "item_author" : [" Managementor Skill Pack "], "item_description" : "Managing our bosses? Isn't that merely manipulation? Corporate cozying up? Out-andout apple polishing? In fact, we manage our bosses for very good reasons: to get resources to do the best job, not only for ourselves, but for our bosses and our companies as well. We actively pursue a healthy and productive working relationship based on mutual respect and understanding our own and our bosses' strengths, weaknesses, goals, work styles, and needs. That dreaded moment has come: You're delivering critical feedback to an employee. Despite your best efforts, the conversation is a disaster: tempers flare, the employee gets defensive, and your relationship grows strained. Critiquing weak performance is a job nobody likes. But by taking a more open approach, you can be a better boss and get a lot more from your team. To improve your performance and interpersonal skills, the ManageMentor Toolkit delivers an industry-proven framework with step-by-step support to improve interpersonal skills to build collaborative teams at any organization.", "item_img_path" : "https://covers4.booksamillion.com/covers/bam/1/51/505/211/1515052117_b.jpg", "price_data" : { "retail_price" : "14.99", "online_price" : "14.99", "our_price" : "14.99", "club_price" : "14.99", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : "" } }

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