{ "item_title" : "Introduction to Quality Management", "item_author" : [" João Éderson Corrêa "], "item_description" : "This workbook deals with the main concepts of quality management. It summarises its foundations, techniques and tools used in process development, analysing its main objectives with a view to certification. It also addresses relevant questions about management excellence models, quality awards, ISO quality management system standards and auditing. It explains the concepts of reliability, sampling and statistical techniques. Happy reading.", "item_img_path" : "https://covers3.booksamillion.com/covers/bam/6/20/685/036/6206850366_b.jpg", "price_data" : { "retail_price" : "43.00", "online_price" : "43.00", "our_price" : "43.00", "club_price" : "43.00", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : "" } }

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