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The Intuitive Customer : 7 Imperatives for Moving Your Customer Experience to the Next Level
by Colin Shaw and Ryan Hamilton
Overview
Building on the work of Daniel Kahneman (Thinking Fast and Slow), Dan Ariely (Predictably Irrational), Shaw and Hamilton provide a new understanding of how people behave, explain what it means for organizations who really want to understand their customers, and show you what to do to create exceptional customer experiences.
This item is Non-Returnable
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Details
- ISBN-13: 9781137534286
- ISBN-10: 1137534281
- Publisher: Palgrave MacMillan
- Publish Date: August 2016
- Dimensions: 8.4 x 5.9 x 0.8 inches
- Shipping Weight: 0.95 pounds
- Page Count: 216
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