{ "item_title" : "It's All About Service!", "item_author" : [" Jeff Canfield", "Jc Publications "], "item_description" : "Customer service is one of the most difficult professions. Those who are engaged on a daily basis with the public can easily become discouraged in their efforts feeling as though they are unappreciated. It's All About Service is a basic study in how to deal with the most discouraging element of customer service. It's designed in such a way that it can be tailored to nearly any type of business where employees are dealing directly with the public. This study can easily be used by employers or supervisors to facilitate open discussion, and encourage goal setting and personal organization which can help relieve stress in our individual lives.", "item_img_path" : "https://covers4.booksamillion.com/covers/bam/1/50/018/990/1500189901_b.jpg", "price_data" : { "retail_price" : "7.99", "online_price" : "7.99", "our_price" : "7.99", "club_price" : "7.99", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : "" } }

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