{ "item_title" : "The Law Firm Client Service Interview Playbook", "item_author" : [" Beth Marie Cuzzone", "Jill Zwetchkenbaum "], "item_description" : "There is an unspoken understanding that when a client retains counsel, the attorney will be competent and will meet the client's needs. But in today's day and age, competence and deliverables by themselves are not enough to make a firm stand out in the marketplace. So how do you differentiate yourself from the competition? Simple: You do everything you can to make sure that your client has a positive experience working with you. A client service interview is a particularly effective way to gain insight into how effectively your firm is creating a positive client experience and learn what your firm could do to make clients' experience even better. Speaking directly with the source can open up a world of possibility and help a law firm stand out from the rest. This step-by-step guide gives you all the tools you'll need to incorporate client service interviews into your firm's client relationship management strategy.", "item_img_path" : "https://covers1.booksamillion.com/covers/bam/1/63/905/026/1639050264_b.jpg", "price_data" : { "retail_price" : "79.95", "online_price" : "79.95", "our_price" : "79.95", "club_price" : "79.95", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : "" } }

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