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"item_title" : "Lean Six SIGMA in Service",
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Lean Six SIGMA in Service : Applications and Case Studies
Overview
Based on case studies, this book demonstrates real-world applications of Six Sigma, especially in service or non-traditional industries and processes. In a clean, clear style that is not overly technical, the author describes the Six Sigma DMAIC and Design for Six Sigma IDDOV problem-solving approach and how it can be applied to service and transaction-related processes. The case studies illustrate the application of Lean Six Sigma tools to a wide variety of processes and problems including, but not limited to financial process improvement, designing a recruiting process, managing a college's assets, and improving educational processes.
This item is Non-Returnable
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Details
- ISBN-13: 9781420078886
- ISBN-10: 1420078887
- Publisher: CRC Press
- Publish Date: May 2009
- Dimensions: 9.3 x 6 x 1.2 inches
- Shipping Weight: 1.8 pounds
- Page Count: 482
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