{ "item_title" : "Learn SAP CRM Service Configuration", "item_author" : [" Innoware Pjp "], "item_description" : "Learn SAP CRM Service Configuration Mastering SAP CRM Service Configuration: A Comprehensive Guide to Optimizing Your Customer Service Processes The book covers the following: 1 Introduction to SAP CRM Service Configuration1.1 Overview of SAP CRM and its role in customer relationship management1.2 Benefits of using SAP CRM Service1.3 Key components of SAP CRM Service 2 Understanding the SAP CRM Service Organizational Structure2.1 Organizational units in SAP CRM Service2.2 Business partners and their roles in SAP CRM Service2.3 Relationships between organizational units and business partners 3 Service Products and Categories3.1 Configuring service products3.2 Service product hierarchies3.3 Service categories and their role in CRM Service 4 Service Contracts and Agreements4.1 Types of service contracts4.2 Creating and managing service contracts4.3 Service level agreements and their importance in CRM Service 5 Service Order Management5.1 Overview of service order processing5.2 Configuring service order types5.3 Creating and managing service orders 6 Service Quotations and Confirmations6.1 Creating and managing service quotations6.2 Configuring service confirmation types6.3 Service confirmations and their role in CRM Service 7 Resource Planning and Scheduling7.1 Resource planning concepts in SAP CRM Service7.2 Configuring resource planning and scheduling settings7.3 Allocating and managing resources for service orders 8 Service Billing and Invoicing8.1 Overview of service billing and invoicing in SAP CRM Service8.2 Configuring billing and invoicing settings8.3 Creating and managing service invoices 9 Service Analytics and Reporting9.1 Importance of analytics and reporting in CRM Service9.2 Configuring CRM Service analytics and reports9.3 Analyzing service performance using SAP CRM Service reports 10 Integrating SAP CRM Service with Other SAP Modules10.1 Integration with SAP ERP10.2 Integration with SAP SCM10.3 Integration with SAP HCM 11 Advanced Topics in SAP CRM Service Configuration11.1 Service case management11.2 Customer interaction center (CIC) configuration11.3 Service ticket management 12 Best Practices and Tips for SAP CRM Service Configuration12.1 Optimizing service processes12.2 Streamlining service operations12.3 Maintaining efficient CRM Service system performance", "item_img_path" : "https://covers1.booksamillion.com/covers/bam/9/79/838/744/9798387441592_b.jpg", "price_data" : { "retail_price" : "199.00", "online_price" : "199.00", "our_price" : "199.00", "club_price" : "199.00", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : "" } }

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