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Managing Challenging Clients|A. Oade

Managing Challenging Clients : Building Effective Relationships with Difficult Customers

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Overview

Do you need to deliver an effective service to challenging and unreasonable internal or external clients? Do you worry that you'll lose business or take a reputational hit if you don't do so well enough? This book introduces a valuable set of tools through which to build, maintain and manage your client-facing relationships.

This item is Non-Returnable

Details

  • ISBN-13: 9780230238428
  • ISBN-10: 0230238424
  • Publisher: Palgrave MacMillan
  • Publish Date: October 2011
  • Dimensions: 9.2 x 6.2 x 0.7 inches
  • Shipping Weight: 0.95 pounds
  • Page Count: 192

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