{
"item_title" : "Managing Customer Service",
"item_author" : [" Institute of Leadership & Management "],
"item_description" : "Super series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership & Management (ILM) to support their Level 3 Certificate in First Line Management. The learning content is also closely aligned to the Level 3 S/NVQ in Management. The series consists of 35 workbooks. Each book will map on to a course unit (35 books/units).",
"item_img_path" : "https://covers3.booksamillion.com/covers/bam/0/08/046/419/008046419X_b.jpg",
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Managing Customer Service
Overview
Super series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership & Management (ILM) to support their Level 3 Certificate in First Line Management. The learning content is also closely aligned to the Level 3 S/NVQ in Management. The series consists of 35 workbooks. Each book will map on to a course unit (35 books/units).
This item is Non-Returnable
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Details
- ISBN-13: 9780080464190
- ISBN-10: 008046419X
- Publisher: Routledge
- Publish Date: April 2007
- Dimensions: 11.55 x 8.31 x 0.3 inches
- Shipping Weight: 0.62 pounds
- Page Count: 106
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