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Managing the Hidden Organization : Strategies for Empowering Your Behind-The-Scenes Employee
Overview
Using actual case histories that readers can apply directly to their businesses, two experts in organizational behavior, corporate culture, and customer service demonstrate how to dramatically improve a company's overall performance by motivating behind-the-scenes workers. Deal is the bestselling author of Corporate Cultures, which has sold 75,000 copies.
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Details
- ISBN-13: 9780446394567
- ISBN-10: 0446394564
- Publisher: Warner Books
- Publish Date: March 1999
- Dimensions: 7.9 x 5.2 x 0.7 inches
- Shipping Weight: 0.8 pounds
- Page Count: 340
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