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Managing for Quality and Performance Excellence|James Evans

Managing for Quality and Performance Excellence

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Overview

Evans' MANAGING FOR QUALITY AND PERFORMANCE EXCELLENCE, 12th EDITION, presents the latest developments in the field as students examine fundamental principles, historical underpinnings of total quality, and quantitative methods and applications, all with a strong focus on Six Sigma and the Malcolm Baldrige framework for performance excellence. Using numerous examples and illustrations of quality management approaches in real organizations, review and discussion questions, cases and experiential projects, it provides a comprehensive foundation for understanding quality management.

This item is Non-Returnable

Details

  • ISBN-13: 9780357984789
  • ISBN-10: 0357984781
  • Publisher: Cengage Learning
  • Publish Date: March 2024
  • Dimensions: 9.9 x 8 x 1.2 inches
  • Shipping Weight: 3.3 pounds
  • Page Count: 800

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