{
"item_title" : "Managing Quality",
"item_author" : [" Amy Zuckerman", "Ned Hamson "],
"item_description" : "Fast track route to mastering quality management Covers the key areas of quality management, from understanding the vital connections between customers and ISO 9000-2000 to the key steps to develop a practical, performance enhancing quality management process Examples and lessons from some of the world's most successful businesses, including Toyota, Solectron Technology, Sun Microsystems, Sundaram-Clayton, and Prudential Assurance Company, and ideas from the smartest thinkers, including W. Edwards Deming, Philip Crosby, Genichi Taguchi, Shigeo Shingo, and Dr. A.V. Feigenbaum Includes a glossary of key concepts and a comprehensive resources guide",
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Overview
Fast track route to mastering quality management
Covers the key areas of quality management, from understanding the vital connections between customers and ISO 9000-2000 to the key steps to develop a practical, performance enhancing quality management process
Examples and lessons from some of the world's most successful businesses, including Toyota, Solectron Technology, Sun Microsystems, Sundaram-Clayton, and Prudential Assurance Company, and ideas from the smartest thinkers, including W. Edwards Deming, Philip Crosby, Genichi Taguchi, Shigeo Shingo, and Dr. A.V. Feigenbaum
Includes a glossary of key concepts and a comprehensive resources guide
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Details
- ISBN-13: 9781841122212
- ISBN-10: 1841122211
- Publisher: Capstone
- Publish Date: April 2002
- Dimensions: 6.7 x 4.8 x 0.4 inches
- Shipping Weight: 0.25 pounds
- Page Count: 144
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