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Managing Quality|Amy Zuckerman

Managing Quality : Operations 06.07

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Overview

Fast track route to mastering quality management

Covers the key areas of quality management, from understanding the vital connections between customers and ISO 9000-2000 to the key steps to develop a practical, performance enhancing quality management process

Examples and lessons from some of the world's most successful businesses, including Toyota, Solectron Technology, Sun Microsystems, Sundaram-Clayton, and Prudential Assurance Company, and ideas from the smartest thinkers, including W. Edwards Deming, Philip Crosby, Genichi Taguchi, Shigeo Shingo, and Dr. A.V. Feigenbaum

Includes a glossary of key concepts and a comprehensive resources guide

Details

  • ISBN-13: 9781841122212
  • ISBN-10: 1841122211
  • Publisher: Capstone
  • Publish Date: April 2002
  • Dimensions: 6.7 x 4.8 x 0.4 inches
  • Shipping Weight: 0.25 pounds
  • Page Count: 144

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