{ "item_title" : "Mastering Automobile Sales The Ultimate Training Guide", "item_author" : [" Doug Hensley "], "item_description" : "Dive into the world of Automobile Sales Training, where expertise meets innovation and customer satisfaction drives success. This comprehensive guide takes you through every aspect of the automotive sales process, from mastering customer interactions and leveraging digital marketing strategies to navigating finance and insurance complexities and optimizing service department operations. Learn essential skills such as building rapport, mastering product knowledge, and effective negotiation techniques. Discover how to harness the power of digital marketing, social media, and online reputation management to expand your dealership's reach and engage customers effectively. Explore the critical role of finance and insurance (F&I) departments in closing deals and enhancing profitability, while ensuring compliance and ethical practices. Delve into the intricacies of delivering exceptional customer service, managing service departments, and fostering a culture of continuous improvement. Packed with practical insights, case studies, and future trends, this book is your ultimate resource", "item_img_path" : "https://covers1.booksamillion.com/covers/bam/1/30/423/515/1304235157_b.jpg", "price_data" : { "retail_price" : "12.95", "online_price" : "12.95", "our_price" : "12.95", "club_price" : "12.95", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : "" } }

Overview

Customers Also Bought

Details