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"item_title" : "Measure What Matters",
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"item_description" : "Measure What Matters to Customers reveals how to capitalize on Key Predictive Indicators (KPIs), the innovative measures that define the success of your enterprise as your customers do. If you want to increase your company's profits by working smarter, this is the book for you.",
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Overview
Measure What Matters to Customers reveals how to capitalize on Key Predictive Indicators (KPIs), the innovative measures that define the success of your enterprise as your customers do. If you want to increase your company's profits by working smarter, this is the book for you.
This item is Non-Returnable
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Details
- ISBN-13: 9780471752943
- ISBN-10: 0471752940
- Publisher: John Wiley & Sons
- Publish Date: October 2006
- Dimensions: 9.1 x 6.32 x 0.76 inches
- Shipping Weight: 0.93 pounds
- Page Count: 208
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