{
"item_title" : "Measuring Service Performance",
"item_author" : [" Ralf Lisch "],
"item_description" : "In service societies, the tertiary sector has long become the primary sector in terms of GDP and employment. Quality research and testing means better service, and success in the service industries demands quality. Nonetheless, complaints about insufficient, inconsistent or bad service abound. Measuring Service Performance is an appeal for an appro",
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Overview
In service societies, the tertiary sector has long become the primary sector in terms of GDP and employment. Quality research and testing means better service, and success in the service industries demands quality. Nonetheless, complaints about insufficient, inconsistent or bad service abound. Measuring Service Performance is an appeal for an appro
This item is Non-Returnable
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Details
- ISBN-13: 9781032836966
- ISBN-10: 1032836962
- Publisher: Routledge
- Publish Date: June 2024
- Dimensions: 9.69 x 6.85 x 0.45 inches
- Shipping Weight: 0.79 pounds
- Page Count: 212
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