{ "item_title" : "The Negotiator's Edge", "item_author" : [" John Antrim "], "item_description" : "Poor communication is one of the biggest obstacles to effective leadership. It erodes trust, fuels workplace conflict, lowers morale, and costs organizations valuable time and productivity. What if the same communication techniques used by a hostage negotiator to build trust, de-escalate conflict, and influence people under extreme pressure could help you become a more effective leader every day? Drawing from years of experience as a police hostage negotiator, law enforcement trainer, and leadership instructor, John Antrim shares practical, proven strategies that help managers, supervisors, and professionals strengthen relationships and lead with greater influence. Whether you're leading a team, coaching employees, managing conflict, or navigating difficult conversations, The Negotiator's Edge provides real-world tools you can apply immediately. Inside you'll learn how to: Build trust quicklyAsk questions that uncover the real issueListen so people feel heard and respectedRead verbal and nonverbal communication more effectivelyDefuse conflict before it escalatesHandle difficult conversations with confidenceIncrease employee engagement through better communicationLead with influence instead of authority Unlike books built on theory alone, The Negotiator's Edge combines real-life hostage negotiation principles with practical leadership strategies that work in today's workplace. Every chapter delivers actionable insights to help you strengthen your leadership and build more productive relationships. Whether you're a new supervisor, an experienced manager, a business leader, or anyone who wants to lead with greater impact, this book will give you the skills to build trust, reduce conflict, and lead with confidence. Better communication builds stronger leaders. Stronger leaders build stronger teams. Discover the edge that changes everything.", "item_img_path" : "https://covers2.booksamillion.com/covers/bam/9/79/818/967/9798189674365_b.jpg", "price_data" : { "retail_price" : "14.99", "online_price" : "14.99", "our_price" : "14.99", "club_price" : "14.99", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : "" } }

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