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New Public Management and Service Delivery in Africa
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Overview
New Public Management (NPM) is a transformational approach that reshapes public sector administration by adopting private-sector managerial practices to boost efficiency, effectiveness, and quality of service, challenging traditional bureaucratic inefficiencies through decentralization, performance orientation, and market mechanisms.
This item is Non-Returnable
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Details
- ISBN-13: 9781041124863
- ISBN-10: 1041124864
- Publisher: CRC Press
- Publish Date: November 2026
- Page Count: 208
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