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Operational Performance Measurement : Increasing Total Productivity
Overview
Without meaningful performance measures, managers cannot understand how business processes work and how well they work, decide which problems to address first, or assess the effectiveness of solutions. Therefore, implementing good performance measures is a company's first step toward improving quality and productivity, and motivating the organization. Here are general principles for measuring performance that can be applied to any business activity, as well as procedures for developing effective measurement systems. Examples and case studies illustrate practical applications of the concepts.
This item is Non-Returnable
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Details
- ISBN-13: 9781574440997
- ISBN-10: 1574440993
- Publisher: CRC Press
- Publish Date: August 1998
- Dimensions: 9.42 x 6.18 x 0.73 inches
- Shipping Weight: 1.06 pounds
- Page Count: 264
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