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Performance Measurement with the Balanced Scorecard|Stefano Biazzo

Performance Measurement with the Balanced Scorecard : A Practical Approach to Implementation Within SMEs

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Overview

Do we really know the critical phenomena that are linked to how enterprises function and the dynamics of their relationships with customers, suppliers and competitors? Are their decision-making processes founded upon a set of performance measurements that were accurately designed and systematically elaborated? The above questions are the focus of this book, as is the following premise: enterprises need a system to measure their critical performances so they can be managed effectively; metaphorically speaking, enterprises need a "management dashboard" to serve as a navigational aid. A dashboard to show - with as few distortions as possible - the pattern of key variables that characterizes the specific formula enterprises use to face their competitive and social environment.

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Details

  • ISBN-13: 9783642247606
  • ISBN-10: 3642247601
  • Publisher: Springer
  • Publish Date: January 2012
  • Dimensions: 9 x 6.1 x 0.5 inches
  • Shipping Weight: 0.45 pounds
  • Page Count: 133

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