{ "item_title" : "Plunkett's Procedures for the Medical Administrative Assistant - Elsevier eBook on Vitalsource (Retail Access Card)", "item_author" : [" Heather D. Ramsay", "Marie Rutherford "], "item_description" : "Written in a clear, engaging style, Plunkett's Procedures for the Medical Administrative Assistant, 5th Edition provides instruction for all the essential office procedures required by today's medical office administrative assistants in Canada - whether they work in a medical office, a complementary care office, or in a hospital setting. It contains the most current information available in the field, and specifically reflects health care in Canada. Chapters address the diverse skills and knowledge required by a medical office administrative assistant, such as good communication, privacy, customer service, stress management, medical transcription, filing, appointment booking, physical and virtual meetings, billing (ICD-10-CA), and more. This new edition covers Electronic Medical Records (EMR), and features an eye-catching new four colour design and a new Evolve companion site with invaluable instructor and student resources.Written in an accessible, clear, engaging, and easy to understand styleKey terms, learning objectives, end-of-chapter assignments, and discussion questions throughoutExamples and exercises delve deeper into topic areasExtensive offering of working papers and templates allow for extra practice on tasks and scenarios encountered in the medical office environmentQuintessentially Canadian content and viewpointContinuation of the beloved Dr. Plunkett themeNEW Four Colour design with new art programme better illustrates current concepts and improves readability and visual appealUPDATED Expanded coverage of healthcare plans across CanadaNEW Coverage of Electronic Medical Records (EMR)NEW Evolve site including chapter review questions, review questions, videos, forms and templates, audio glossary, and moreUPDATED Reflects contemporary standards, technological tools, and terminology used in day-to-day modern health care practiceNEW New and revised learning tools - including: learning objectives, key terms, assignment boxes, tips, critical thinking boxes, and Did You Know boxesUPDATED Reflects current privacy legislation (PIPEDA) and changes to provincial and territorial Freedom of Information actsNEW Chapter order and comprehensive Table of Contents", "item_img_path" : "https://covers2.booksamillion.com/covers/bam/1/77/172/198/1771721987_b.jpg", "price_data" : { "retail_price" : "87.99", "online_price" : "87.99", "our_price" : "87.99", "club_price" : "87.99", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : "" } }

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