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"item_title" : "The Positive Coach Approach",
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"item_description" : "The Positive Coach Approach is truly unique in that it provides a clearly charted course of action. It's a course for anyone charged with the task of improving call center performance in the form of customer satisfaction, increased sales, shorter call times, and greater employee satisfaction. This book is a teaching guide that will lead you through what to do, why to do it, and how to do it. This method of coaching eliminates: - Stress on coaches and agents - The need for constructive criticism The Positvive Coach Approach is: - A proven way to get more and better results - A kinder approach to performance improvement",
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The Positive Coach Approach : Call Center Coaching for High Performance
by Sally Cordova and Judy McKee
Overview
The Positive Coach Approach is truly unique in that it provides a clearly charted course of action. It's a course for anyone charged with the task of improving call center performance in the form of customer satisfaction, increased sales, shorter call times, and greater employee satisfaction. This book is a teaching guide that will lead you through what to do, why to do it, and how to do it. This method of coaching eliminates: - Stress on coaches and agents - The need for constructive criticism The Positvive Coach Approach is: - A proven way to get more and better results - A kinder approach to performance improvement
This item is Non-Returnable
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Details
- ISBN-13: 9781425978389
- ISBN-10: 142597838X
- Publisher: Authorhouse
- Publish Date: February 2007
- Dimensions: 9 x 6 x 0.37 inches
- Shipping Weight: 0.54 pounds
- Page Count: 160
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