{ "item_title" : "Practical Access", "item_author" : [" Dawn Yeager", "Frank Yeager "], "item_description" : "The Secrets Of How To Elevate Company Image and Improve Customer ExperienceLearn how to positively affect customer and employee satisfaction which improves your company's image and sales..Use these techniques to improve customer experience, elevate company image, and even increase sales We'll even show you how to get up to $20,000 or more of your accessibility expenses refunded to you In fact, here's just a sample of what you'll learn: The best way to perform an accessibility survey to make sure that you get all the information you need for a complete picture of your facility's accessibility.The things that will keep the disabled from even getting to your door let alone appreciate your accessibility efforts.How are you greeting those who come in? Will they stay or turn around and leave?.The key to making your accessibility efforts successful and how you can have a well-considered plan in place.... and much, MUCH More Better still, this breakthrough book will finally show you how to put a specific accessibility action plan together that protects you legally and maximizes your property investment.", "item_img_path" : "https://covers3.booksamillion.com/covers/bam/9/79/837/153/9798371537386_b.jpg", "price_data" : { "retail_price" : "9.99", "online_price" : "9.99", "our_price" : "9.99", "club_price" : "9.99", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : "" } }

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