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{
"item_title" : "A Practical Guide to Call Center Technology",
"item_author" : [" Andrew Waite "],
"item_description" : "Shows how to navigate the business, technical, and financial issues in building and managing a customer contact center. This book also shows how to get the most out of ACD's (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales.",
"item_img_path" : "https://covers2.booksamillion.com/covers/bam/1/13/841/254/1138412546_b.jpg",
"price_data" : {
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A Practical Guide to Call Center Technology : Select the Right Systems for Total Customer Satisfaction
by Andrew Waite
Other Available Formats
Overview
Shows how to navigate the business, technical, and financial issues in building and managing a customer contact center. This book also shows how to get the most out of ACD's (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales.
This item is Non-Returnable
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Details
- ISBN-13: 9781138412545
- ISBN-10: 1138412546
- Publisher: CRC Press
- Publish Date: July 2017
- Dimensions: 9 x 6 x 1.06 inches
- Shipping Weight: 1.85 pounds
- Page Count: 504
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