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A Practical Guide to Call Center Technology : Select the Right Systems for Total Customer Satisfaction
by Andrew Waite
Other Available Formats
Overview
Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording
This item is Non-Returnable
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Details
- ISBN-13: 9781138412545
- ISBN-10: 1138412546
- Publisher: CRC Press
- Publish Date: July 2017
- Page Count: 504
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