menu
{ "item_title" : "Quality, Behavior, and the Bottom Line", "item_author" : [" Tom Werner", "Bob Foxworthy", "Daniel Moran "], "item_description" : "This book is a must-read for anyone who has implemented a quality improvement initiative but has not achieved or sustained the desired results. It describes the element that is commonly overlooked by many quality processes; the failure to specifically identify the critical behaviors needed to improve quality and to sustain the quality improvement initiative.The authors provide a detailed understanding of where quality processes typically break down and how they work better with a focus on the right behaviors. The book provides a blueprint for engaging employees in a behavior-based quality system that can achieve significant quality improvement for any organization.", "item_img_path" : "https://covers4.booksamillion.com/covers/bam/1/50/856/743/1508567433_b.jpg", "price_data" : { "retail_price" : "12.95", "online_price" : "12.95", "our_price" : "12.95", "club_price" : "12.95", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : "" } }
Quality, Behavior, and the Bottom Line|Tom Werner

Quality, Behavior, and the Bottom Line : The Human Side of Quality Improvement

local_shippingShip to Me
In Stock.
FREE Shipping for Club Members help

Overview

This book is a must-read for anyone who has implemented a quality improvement initiative but has not achieved or sustained the desired results. It describes the element that is commonly overlooked by many quality processes; the failure to specifically identify the critical behaviors needed to improve quality and to sustain the quality improvement initiative.
The authors provide a detailed understanding of where quality processes typically break down and how they work better with a focus on the right behaviors. The book provides a blueprint for engaging employees in a behavior-based quality system that can achieve significant quality improvement for any organization.

This item is Non-Returnable

Details

  • ISBN-13: 9781508567431
  • ISBN-10: 1508567433
  • Publisher: Createspace Independent Publishing Platform
  • Publish Date: March 2015
  • Dimensions: 9.02 x 5.98 x 0.27 inches
  • Shipping Weight: 0.4 pounds
  • Page Count: 128

Related Categories

You May Also Like...

    1

BAM Customer Reviews