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"item_title" : "Quality, Behavior, and the Bottom Line",
"item_author" : [" Tom Werner", "Bob Foxworthy", "Daniel Moran "],
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Quality, Behavior, and the Bottom Line : The Human Side of Quality Improvement
Overview
This book is a must-read for anyone who has implemented a quality improvement initiative but has not achieved or sustained the desired results. It describes the element that is commonly overlooked by many quality processes; the failure to specifically identify the critical behaviors needed to improve quality and to sustain the quality improvement initiative.
The authors provide a detailed understanding of where quality processes typically break down and how they work better with a focus on the right behaviors. The book provides a blueprint for engaging employees in a behavior-based quality system that can achieve significant quality improvement for any organization.
This item is Non-Returnable
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Details
- ISBN-13: 9781508567431
- ISBN-10: 1508567433
- Publisher: Createspace Independent Publishing Platform
- Publish Date: March 2015
- Dimensions: 9.02 x 5.98 x 0.27 inches
- Shipping Weight: 0.4 pounds
- Page Count: 128
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