{ "item_title" : "Quality Improvement in European Public Services", "item_author" : [" Christopher Pollitt", "Geert Bouckaert", "Christopher C. Pollitt "], "item_description" : "Since the late 1980s, the quality of public services has been a major focus of attention for politicians, managers, and citizens. Unfortunately, most of the material available on how to achieve quality is either set in private sector contexts or confined to a single country. Now, for the first time, Pollitt and Bouckaert portray quality improvement as part of a broader managerial and political strategy, not a set of narrow technical issues. This pioneering volume provides an overview of concepts and methodologies involved in the management of quality improvements and, secondly, offers a set of case studies to illustrate how quality improvements have been achieved, drawing lessons from a spectrum of services in a range of countries. For managers, administrators, and professionals in public services, as well as for academics, consultants, and students of public management, organization studies, this book is a must.", "item_img_path" : "https://covers3.booksamillion.com/covers/bam/0/80/397/465/0803974655_b.jpg", "price_data" : { "retail_price" : "134.00", "online_price" : "134.00", "our_price" : "134.00", "club_price" : "134.00", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : "" } }

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