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The Quality Library : A Guide to Staff-Driven Improvement, Better Efficiency, and Happier Customers
by Sara Laughlin and Ray W. Wilson
Overview
In an environment of budget cuts and freezes, libraries must keep a tight rein on costs and inefficiencies. This title offers a methodology to pinpoint trouble areas and improve processes. It provides administrators an understanding of their suppliers and customers. It empowers front-line staff to make improvements and better decisions.
This item is Non-Returnable
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Details
- ISBN-13: 9780838909522
- ISBN-10: 0838909523
- Publisher: ALA Editions
- Publish Date: January 2009
- Dimensions: 10.57 x 8.33 x 0.33 inches
- Shipping Weight: 0.83 pounds
- Page Count: 160
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