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The Quality Library|Sara Laughlin

The Quality Library : A Guide to Staff-Driven Improvement, Better Efficiency, and Happier Customers

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Overview

In an environment of budget cuts and freezes, libraries must keep a tight rein on costs and inefficiencies. This title offers a methodology to pinpoint trouble areas and improve processes. It provides administrators an understanding of their suppliers and customers. It empowers front-line staff to make improvements and better decisions.

This item is Non-Returnable

Details

  • ISBN-13: 9780838909522
  • ISBN-10: 0838909523
  • Publisher: ALA Editions
  • Publish Date: January 2009
  • Dimensions: 10.57 x 8.33 x 0.33 inches
  • Shipping Weight: 0.83 pounds
  • Page Count: 160

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