The Revenue Handoff : Why Your First MSP Sales Hire Will Fail, and How to Build a Sales Function That Lasts
Overview
Your first salesperson is going to fail. And it will be your fault.
Not because salespeople don't work in the MSP business. Because you never gave them a sales function to run.
You are not a salesperson. You are an undocumented system - twenty years of qualification instinct, pricing authority, technical credibility, and walk-away rules, none of it written down anywhere. Then you hand a new hire a CRM login and a list of companies and tell them to go find businesses that need IT.
That is not a sales strategy. That is a scavenger hunt.
Six months later you conclude that salespeople don't work in this industry. What actually happened is that you asked someone to run a system that exists only inside your head.
The Revenue Handoff is the book for the MSP owner stuck between $2 million and $12 million who is still personally closing everything that matters - writing proposals at 10:30 at night, approving every price, joining every discovery call, and watching good opportunities sit still because they are waiting on one calendar.
Drawn from more than two decades in revenue leadership, this is a working manual for extracting your judgment and building a sales function that operates without you.
Inside, you'll learn how to:- Recognize the ceiling before it costs you a year of growth
- Turn your instincts into a one-page Pursuit Test any rep can apply
- Package and price so a new hire can quote without calling you
- Design compensation that rewards profitable recurring revenue - not bookings that look impressive and lose money
- Build pipeline that doesn't depend on referrals arriving
- Use a paid assessment as the front door instead of a free proposal
- Run discovery that answers the questions that actually predict a close
- Forecast a 6-to-18-month, relationship-gated sale honestly
- Turn quarterly business reviews into budget conversations instead of ticket reports
- Survive the first twelve months without taking the deals back
Includes fourteen real case studies - the $18,000-a-month client that should have been declined, the discount that cost hundreds of thousands over five years, the million-dollar hardware sale that barely made money, and the $400,000 deal that sat at eighty percent probability for nine months while everyone pretended it was alive.
Plus eleven ready-to-use appendices: the Pursuit Test, a sales hire scorecard, three worked compensation structures, CRM stage definitions, a discovery question bank, an objection response guide, and 90-day plans for both a new rep and a new revenue leader.
Owner-led selling is how most strong MSPs get built. It is also what caps them - and what discounts them when it comes time to sell.
The goal is not to remove you from sales.
The goal is to stop requiring you in every sale.
________________________________________This item is Non-Returnable
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Details
- ISBN-13: 9798190806380
- ISBN-10: 9798190806380
- Publisher: Independently Published
- Publish Date: August 2026
- Dimensions: 9 x 6 x 0.38 inches
- Shipping Weight: 0.55 pounds
- Page Count: 180
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