{ "item_title" : "The Science of Service Systems", "item_author" : [" Haluk Demirkan", "James C. Spohrer", "Vikas Krishna "], "item_description" : "Introduction of the Science of Service Systems.- Embedding the new Discipline of Service Science.- Key dimensions of Service systems in Value-Creating Networks.- Making a Science of Service Systems Practical: Seeking Usefulness and Understandability while Avoiding Unnecessary Assumptions and Restrictions.- Flexible Service Systems.- Semantics for Smart Services.- Designing Auctions for Coordination in Service Networks.- Service Systems Modeling: Concepts, Formalized Meta-Model and Technical Concretion.- Onto-ServSys: a Service System Ontology.- A Framework that Situates Technology Research within the Field of Service Science.- Customer-Driven Value Co-Creation in Service Networks.- Towards Service System Governance - Leveraging Service System Grammar to Empower Value Co-Creation.- Service Science - The Opportunity to Re-think What We Know About Service Design.- Service Science Learning: Exploring the Challenge of Cross Disciplinary and Academia-Company Collaboration.- An Engineering Perspective on Service Science.- Service Systems in Changing Paradigms: An Inquiry through the Systems Sciences.- Service Customization Research: A Review and Future Directions.- Service and Science.", "item_img_path" : "https://covers1.booksamillion.com/covers/bam/1/46/142/868/1461428688_b.jpg", "price_data" : { "retail_price" : "139.00", "online_price" : "139.00", "our_price" : "139.00", "club_price" : "139.00", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : "" } }

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