menu
{ "item_title" : "The Secret Diary of a Mystery Shopper", "item_author" : [" Claire Boscq-Scott "], "item_description" : "I have the best job in the world... Wouldn't you love to get paid to shop Well maybe not everyone would but I have been very privileged to be a Mystery Shopper for the last 11 years and yes I have been paid to get massages, nails done, eat in restaurants and sleep in fabulous hotels but the best part was that I have been helping businesses master their service delivery, increase their employees' engagement and customer loyalty, win industry awards and grow their profitability. In this book, Claire Boscq-Scott, AKA the Busy Queen Bee, tells the tales of real-life Customer Service Stories, and learn how, through the eyes of someone else and setting up a Mystery Shopping programme, you could improve your employees' performances, deliver exceptional customer experiences and thrive in your business.", "item_img_path" : "https://covers4.booksamillion.com/covers/bam/1/71/663/283/1716632838_b.jpg", "price_data" : { "retail_price" : "12.99", "online_price" : "12.99", "our_price" : "12.99", "club_price" : "12.99", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : "" } }
The Secret Diary of a Mystery Shopper|Claire Boscq-Scott

The Secret Diary of a Mystery Shopper : True Customer Service Stories through the eyes of a Mystery Shopper: The Good, the Bad and the Exceptional

local_shippingShip to Me
In Stock.
FREE Shipping for Club Members help

Overview

I have the best job in the world... Wouldn't you love to get paid to shop Well maybe not everyone would but I have been very privileged to be a Mystery Shopper for the last 11 years and yes I have been paid to get massages, nails done, eat in restaurants and sleep in fabulous hotels but the best part was that I have been helping businesses master their service delivery, increase their employees' engagement and customer loyalty, win industry awards and grow their profitability. In this book, Claire Boscq-Scott, AKA the Busy Queen Bee, tells the tales of real-life Customer Service Stories, and learn how, through the eyes of someone else and setting up a Mystery Shopping programme, you could improve your employees' performances, deliver exceptional customer experiences and thrive in your business.

This item is Non-Returnable

Details

  • ISBN-13: 9781716632839
  • ISBN-10: 1716632838
  • Publisher: Lulu.com
  • Publish Date: August 2020
  • Dimensions: 9 x 6 x 0.19 inches
  • Shipping Weight: 0.29 pounds
  • Page Count: 90

Related Categories

You May Also Like...

    1

BAM Customer Reviews