The Secret Diary of a Mystery Shopper : True Customer Service Stories through the eyes of a Mystery Shopper: The Good, the Bad and the Exceptional
Overview
I have the best job in the world... Wouldn't you love to get paid to shop Well maybe not everyone would but I have been very privileged to be a Mystery Shopper for the last 11 years and yes I have been paid to get massages, nails done, eat in restaurants and sleep in fabulous hotels but the best part was that I have been helping businesses master their service delivery, increase their employees' engagement and customer loyalty, win industry awards and grow their profitability. In this book, Claire Boscq-Scott, AKA the Busy Queen Bee, tells the tales of real-life Customer Service Stories, and learn how, through the eyes of someone else and setting up a Mystery Shopping programme, you could improve your employees' performances, deliver exceptional customer experiences and thrive in your business.
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Details
- ISBN-13: 9781716632839
- ISBN-10: 1716632838
- Publisher: Lulu.com
- Publish Date: August 2020
- Dimensions: 9 x 6 x 0.19 inches
- Shipping Weight: 0.29 pounds
- Page Count: 90
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