{
"item_title" : "Service Design Capabilities",
"item_author" : [" Nicola Morelli", "Amalia de Götzen", "Luca Simeone "],
"item_description" : "Introduction.- An approach to service design.- Core service design capabilities.- Designing for the level of service as interaction.- Designing for the level of 'service as infrastructure.- Designing for the level of service as systemic institutions.- Navigating service design tools using the map of capabilities.- Beyond this book.",
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Service Design Capabilities
Other Available Formats
Overview
Introduction.- An approach to service design.- Core service design capabilities.- Designing for the level of service as interaction.- Designing for the level of 'service as infrastructure.- Designing for the level of service as systemic institutions.- Navigating service design tools using the map of capabilities.- Beyond this book.
This item is Non-Returnable
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Details
- ISBN-13: 9783030562847
- ISBN-10: 3030562840
- Publisher: Springer
- Publish Date: September 2020
- Dimensions: 9.21 x 6.14 x 0.22 inches
- Shipping Weight: 0.36 pounds
- Page Count: 89
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