{ "item_title" : "Service Management at EasyJet. An evaluation of process, humans aspects and managing resource capacity", "item_author" : [" Christine Nyandat "], "item_description" : "Essay from the year 2019 in the subject Business economics - Offline Marketing and Online Marketing, The University of Texas at Arlington, language: English, abstract: This paper discusses the service management approaches at EasyJet with regard to process, humans aspects and managing resource capacity. Sir Stelios Haji-Ioannou founded EasyJet in 1995 with the vision of the creation of a customer-centric brand that would change the air travel concept. After the market leader Ryanair, EasyJet is the challenger in the European airline industry low-cost travel. There are more than 500 routes and 129 airports that EasyJet serves in West Asia, North Africa, and Europe. As low-cost corporation EasyJet distinguished it from traditional airlines by its low-fares. EasyJet maintains low costs through elimination of unnecessary expenses and frills. Cost reduction is a strategy for reaching many clients as possible and EasyJet has adapted it as one of its service management approaches.", "item_img_path" : "https://covers1.booksamillion.com/covers/bam/3/34/604/101/3346041018_b.jpg", "price_data" : { "retail_price" : "25.50", "online_price" : "25.50", "our_price" : "25.50", "club_price" : "25.50", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : "" } }

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