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Service Operations Dynamics : Managing in an Age of Digitization, Disruption and Discontent
by Henk Akkermans and Chris Voss
Overview
- Provides an up-to-date and current overview of service operations - Includes real-life examples and case studies- Focuses upon game-changing influence of IT enabled services
This item is Non-Returnable
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Details
- ISBN-13: 9783319720166
- ISBN-10: 3319720163
- Publisher: Palgrave Pivot
- Publish Date: May 2018
- Dimensions: 8.27 x 5.83 x 0.63 inches
- Shipping Weight: 0.96 pounds
- Page Count: 153
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