{ "item_title" : "ServiceNow ServiceNow Customer Service Management (CIS-CSM) Certification Questions Bank", "item_author" : [" Saqib Javed John", "Muhammad Zeeshan Ali "], "item_description" : "This book, ServiceNow Customer Service Management (CIS-CSM) Certification Questions Bank, is designed as a comprehensive resource for professionals preparing for the CIS-CSM certification exam. Whether you're an experienced ServiceNow consultant, a business analyst, or someone just beginning their ServiceNow journey, this question bank offers a focused and practical approach to mastering the exam objectives. Inside this book, you'll find a diverse set of questions that cover all major aspects of the CIS-CSM certification exam, including configuring case management, managing workflows, integrating with external systems, and optimizing the customer service experience. Each question is designed to reflect real-world scenarios, ensuring that your preparation goes beyond theory and equips you with practical knowledge applicable to real ServiceNow implementations.", "item_img_path" : "https://covers1.booksamillion.com/covers/bam/9/79/830/856/9798308567776_b.jpg", "price_data" : { "retail_price" : "44.99", "online_price" : "44.99", "our_price" : "44.99", "club_price" : "44.99", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : "" } }

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