{ "item_title" : "So, What's Your Proposal?", "item_author" : [" Bill Eddy "], "item_description" : "SWYP(TM) Next to Turn Complaints Into ProposalsConflicts escalate quickly--but agreement is possible when you know what to say next. This book introduces the So, What's Your Proposal (SWYP) technique, a simple three-step communication method designed to shift emotionally charged conversations into productive problem-solving in as little as 30 seconds. Used by professionals and everyday individuals alike, SWYP offers a practical approach to resolving high-conflict situations in work, family, and community settings.This Second Edition draws on more than a decade of real-world application and feedback from hundreds of practitioners who have implemented the method successfully. A new Introduction explains how SWYP integrates with the internationally taught CARS Conflict Resolution Method (The CARS Method(R)). Two new chapters expand the book's scope: one provides step-by-step guidance for leading negotiations and mediations in high-conflict environments, emphasizing the critical transition from emotional blame to rational solution-building; the other presents proven strategies for negotiating with bullies--an increasingly common challenge in today's heightened conflict climate.Minor updates throughout reflect the author's continuing work as a lawyer, mediator, and conflict resolution trainer, while preserving the core strength of the book: a simple, highly effective process that equips readers to resolve conflict anytime, anywhere.", "item_img_path" : "https://covers1.booksamillion.com/covers/bam/1/95/005/750/195005750X_b.jpg", "price_data" : { "retail_price" : "19.95", "online_price" : "19.95", "our_price" : "19.95", "club_price" : "19.95", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : "" } }

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