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Standards in the Services Industry|Brian Rothery

Standards in the Services Industry

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Overview

Detailed guidance on how to frame specifications for services of every kind to meet the requirements of customers and of environmental and health and safety regulations is the subject of this book. Codes of practice, a specimen procedures manual and a checklist of key issues are included.

This item is Non-Returnable

Details

  • ISBN-13: 9780566078378
  • ISBN-10: 0566078376
  • Publisher: Ashgate Publishing
  • Publish Date: March 1997
  • Dimensions: 9.97 x 7.67 x 0.67 inches
  • Shipping Weight: 1.2 pounds
  • Page Count: 192

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