{ "item_title" : "Surviving Retail", "item_author" : [" S. Lea "], "item_description" : "Retail isn't just a job-it's a battlefield.Customers, corporate pressure, staffing shortages, angry shoppers, unrealistic expectations... and somehow you're still expected to smile and lead the team.If you've ever walked into your store and thought, How am I supposed to survive this? - this book is your answer.Surviving Retail: Strategy, Sanity, and Success is the no-BS guide to leadership in the real world.Written by a retail professional who has lived every meltdown, worked every shift, and dealt with every kind of customer and employee imaginable, this book cuts through the corporate fantasy and brings you the truth about retail management.Inside you'll discover: Why retail is one of the hardest industries to leadHow to motivate and coach employees (even when they don't want to work)The psychology behind entitled customers (and how to de-escalate them)Strategies for dealing with staffing shortages and chaosHow to stay calm when everything goes wrongReal leadership skills you won't find in HR manualsYou'll also learn: How to communicate like a leaderHow to stop burnout before it destroys your energy and careerHow to build systems that make your job easierWhen to stay, when to fight, and when to walk awayThis book is honest. It's funny. It's strategic. And it's written for the managers who hold retail together while no one else notices.If you're a store manager, shift lead, supervisor, or someone who deals with customers for a living... this book will change how you lead and how you survive.Whether you're running a big-box store or a small pharmacy, whether you lead a full crew or a skeleton staff, here's your roadmap to leading with clarity, confidence, and sanity.Retail might never get easier. But you can get smarter, stronger, and better at navigating it. Perfect for Readers Who Want: ✔ Leadership strategies✔ De-escalation skills✔ Real stories and examples✔ Mental toughness in retail✔ A guide written by someone who understands", "item_img_path" : "https://covers4.booksamillion.com/covers/bam/9/79/827/739/9798277394007_b.jpg", "price_data" : { "retail_price" : "18.99", "online_price" : "18.99", "our_price" : "18.99", "club_price" : "18.99", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : "" } }

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