{ "item_title" : "Technical Customer Service Course", "item_author" : [" Scott A. Coulter "], "item_description" : "The Technical Customer Service Course was designed to offer technical service providers a better understanding of the powerful connection between the specialist and the client. More often, technicians overlook the importance of client & customer service, and in todays market, emerging complex technology has forced technical specialist to be more than just a break fix agent. This course will equip individuals, team members, managers and corporate stakeholders with the necessary tools to begin a campaign to: * Build better relationships. * Convert previous customers to repeat clients. * Maintain more clients. * Increase the service value add. * Grow your business through customer service. * Attract and retain better employees and clients", "item_img_path" : "https://covers4.booksamillion.com/covers/bam/1/48/181/219/148181219X_b.jpg", "price_data" : { "retail_price" : "25.00", "online_price" : "25.00", "our_price" : "25.00", "club_price" : "25.00", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : "" } }

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